Vendor
Example Product Title
How to Manage Your Membersip
To cancel, pause, or change your membership plan, please visit the customer membership portal.
FAQs
Can I return my order?
We have a 4-day return policy, which means you have 4 days after receiving your item to request a return. Please reach out to us at runoservices@gmail.com to start a return.
Can I cancel my subscription?
You can cancel your membership at any point through the customer membership portal at the link below.
https://runoplants.com/apps/subscriptions
Will I recieve any duplicate plants?
Our smart system ensures that you won't receive any of the same plants.
How do I receive my 10% off discount code?
Your discount code will be automatically applied to every order at checkout once your enter the email address associated with your subscription.
Where do I access early releases for rare plants?
Early access links to purchase rare plants will be shared via email at the time of release.
My plant(s) arrived dead or in poor condition.
We guarantee your plants will arrive happy and healthy condition. If not, we'll send you a free replacement.
It is completely normal for plants to show minor signs of stress after shipping, however, if the damage is beyond minor blemishes, please contact us immediately. To expedite your request, please send photos of the damage.
To request a replacement, you can contact us at runoservices@gmail.com.
How can I change the date that my plants arrive?
Please visit the customer portal at the link below to change the date that your plants arrive.
https://runoplants.com/apps/subscriptions
I moved! How can I change my delivery address?
Please visit the customer portal at the link below to change your delivery address.
https://runoplants.com/apps/subscriptions