Unfortunately Runo Plants does not ship overseas at this time, or to Alaska, Hawaii, or US territories.

Shipping costs for each state will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed at our greenhouse typically take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

For large orders (quantities greater than 25), please fill out the form on our contact page, or email us at runoservices@gmail.com

Your plant accessories may arrive after your plants! For more information, please email us at runoservices@gmail.com

We have a 4-day return policy, which means you have 4 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the proof of purchase.

To start a return, you can contact us at runoservices@gmail.com. Please note that returns will need to be sent to the following address: 30920 SW 191st Avenue Homestead, FL 33030 

We guarantee your plants will arrive happy and healthy condition. If not, we'll send you a free replacement.

It is completely normal for plants to show minor signs of stress after shipping, however, if the damage is beyond minor blemishes, please contact us immediately. To expedite your request, please send photos of the damage.

To request a replacement, you can contact us at runoservices@gmail.com.

We strive to make sure your plants arrive happy and healthy. The journey from our greenhouse to your home can be quite an adventure, so we give your plants the best travel conditions possible.

Each plant ships in its original nursery grow pot, keeping it safe and snug until it reaches your doorstep. By leaving plants in their grow pot during transit, we help minimize stress and reduce the risk of shock that can happen if they were repotted before leaving the greenhouse.

First, give your new plant some time to settle into its new home. Place it in the spot where you plan to keep it and let it acclimate for about two weeks.

After those two weeks, your plant will have adjusted to the light and temperature of your space—which can feel very different from a greenhouse! At that point, you can move it into a ceramic planter if you’d like. But remember, repotting is completely optional. As long as your plant still has room in its nursery pot and looks happy and healthy, there’s no need to change a thing.

If your plant arrived in good shape but has since started to struggle, send us a few photos—we’re always happy to help troubleshoot. Keep in mind that it’s normal for plants to need a little time to adjust to a new environment, whether that’s your home or office.

For more information, please visit our plant care library.

Because our live plants are truly unique, you may notice variations in color, texture, or size. We do our best to showcase each plant as accurately as possible, but please expect subtle differences from what you see online—that’s part of their charm and individuality.