How to Manage Your Subscription
To cancel, pause, or change your subscription plan, please visit the customer subscription portal.
FAQs
Can I return my order?
We have a 4-day return policy, which means you have 4 days after receiving your item to request a return. Please reach out to us at runoservices@gmail.com to start a return.
Can I cancel my subscription?
You can cancel your subscription at any point through the customer subscription portal at the link below.
https://runoplants.com/apps/subscriptions
Can I pause my subscription?
You can pause your subscription at any point through the customer subscription portal at the link below. To re-start your subscription, you can visit the same link.
https://runoplants.com/apps/subscriptions
Will I recieve any duplicate plants?
Our smart system ensures that you won't receive any of the same plants. After one year of being on the same subscription tier, we recommend upgrading your tier to receive a different variety of plants.
My plant(s) arrived dead or in poor condition.
We guarantee your plants will arrive happy and healthy condition. If not, we'll send you a free replacement.
It is completely normal for plants to show minor signs of stress after shipping, however, if the damage is beyond minor blemishes, please contact us immediately. To expedite your request, please send photos of the damage.
To request a replacement, you can contact us at runoservices@gmail.com.
How can I change the date that my plants arrive?
Please visit the customer portal at the link below to change the date that your plants arrive.
https://runoplants.com/apps/subscriptions
Can I change my subscription to a different tier?
You can change your subscription tier to beginner, intermediate, or advanced through the customer subscription portal at the link below.
https://runoplants.com/apps/subscriptions
I moved! How can I change my delivery address?
Please visit the customer portal at the link below to change your delivery address.
https://runoplants.com/apps/subscriptions